FAQ

Here are some of the questions we are asked most often:


QuestionHow does pricing work?

Answer

Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether used or not.



QuestionHow and when do I pay?

Answer

Payment is due before items are released to a customer. We accept American Express, MasterCard, Visa, and Debit card. Personal and business cheques are accepted with a valid driver’s license.



QuestionWhen should I make my reservation?

Answer

Early planning ensures product availability.



QuestionWhat about changes in my order?

Answer

You can make changes to your order up until 7 days prior to the scheduled date. After 7 days we will only welcome additions to your order subject to availability. No cancellations.

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QuestionIs there a charge for delivery/pick-up?

Answer

Delivery and Pick-up are available at a nominal fee based on location. Please call our office for charges.



QuestionWhen will my rentals be delivered/picked up?

Answer

The delivery and pickup dates will be noted on your reservation contract by our consultants at the time you place your order.



QuestionWhat time of day can my rental items be delivered and picked up?

Answer

Each of our trucks has many stops during one day. Schedules are made several days ahead. You may request an AM (8 to 12) or PM (12 to 5) delivery/pickup if necessary. Specific time delivery/pick-up can be scheduled at an additional fee.

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QuestionCan I make changes on an order if it is being delivered?

Answer

Additions can be made to your order before it is scheduled for delivery, subject to availability. If additions are made to an order after it has been delivered an extra delivery charge will apply.



QuestionWhat if I am not home when the truck delivers/picks up?

Answer

If you know you will not be home, please call our office with instructions as to where the items are to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.



QuestionWhat type of service can I expect when the truck arrives?

Answer

Standard delivery/pickup charges are for tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silverware, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling and table ready.

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QuestionWhat is my responsibility for merchandise return?

Answer

Responsibility for equipment remains with the renter from the time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silverware, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags and/or boxes are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.



QuestionWhat happens if something is broken, damaged or missing?

Answer

We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather. We only charge replacement value on broken and lost equipment. On damaged equipment we only charge for the repair.



Happy Clients
Why Choose Us

We can’t even begin to thank you enough for everything that you did to make sure our event ran smoothly. The tents were perfect (we loved the layout with both a dinner and a dancing tent), along with the rest of our rentals, and we knew we were in good hands. A huge thanks to your crew for the amazing job they did – especially for all the trekking back and forth between Collingwood and the beach and over a long weekend.
Our wedding far exceeded our expectations and we fully credit our amazing vendors (and friends)! For going above and beyond the call of duty.
Wedding madness has finally died down around our place, but we’ll be sure to be in touch for any more McKelvey events.
Thanks again and all the best,

Heather and Nick

To the Happenings Crew,
Thank you so much for all your help in planning and making our big day happen. The wind presented many challenges, but thanks to your persistence, we had a great day under a beautiful tent.
Kind regards

Breanne and Rick

Thank you so much for all that you and your team did for our wedding – we had an absolutely amazing time....we could not have asked for anything better. Your team was always very professional, helpful, and easy to deal with. Thank you again.
Thanks again for a spectacular tent and equipment.
Cheers,

Brooke and Trieu